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Frequently Asked Questions |
MyBackup Pro for Android
- #1 Android backup application
- Securely backup important smart phone data
- Easily restore your information
- Supports many platforms
- All Android devices and versions(1.5+)
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MyBackup Pro
$4.99
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Download 30 days trial
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Question:
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- I forgot my login information/password OR I don't know what my PIN is, how can I get it?
- Can I make a backup from my Android 1.5 or 1.6 phone, and restore this on my new phone running Android 2.1 or 2.2?
- Is my data secure when I backup to your Online Server? (Click here for our Privacy Policy)
- MyBackup Pro is not showing on the Android™ Market. Why is MyBackup Pro not available for purchase?
- When I try to download the application, it is always failing with Download Unsuccessful. Why can I not download your application?
- When I do a phone reset, or get a new phone, will I have to purchase the application again? How will you know that I already purchased it and download the application again?
- Can MyBackup backup the data specific to my other applications?
- What third party applications do you support for backing up the application specific data?
- When I try to do a backup or restore, I am getting a DB or SD Card IO error, how can I resolve this?
- I purchased your application from your website, now I need to upgrade to the newest version, how do I get it?
- I created an application backup, but not all applications show up in the list of options, why is this?
- I want to restore a backup that was created from an OLD phone, how do I do this?
- My Schedule is not running, what is the problem?
- How do I cancel my extra online space subscription??
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If you still have the same phone, run the application and hit Menu->Email PIN.
If you do not have the phone, you will need to try to get the login information from the forgot password page on our website: https://www.rerware.com/MyBackup/Webviewer/ForgotPwd.aspx
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Yes. MyBackup supports the ability to create a backup from any Android OS version or phone, and restore it to any other Android OS version or phone.
Now, you even have the ability to restore data to any other platform that MyBackup Pro supports.
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Yes, absolutely. The Data is transmitted over an encrypted channel using https, ssl.
We will never share your information with any third party company. RerWare, LLC will never look at any user backup information on our servers.
Click here for the complete Privacy Policy
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If the application is not showing up on the Android Market, this could be because of a few things. Firstly, some countries do not yet have paid applications available to them.
If this is not the case for you, and you still do not see the application, this is an Android Market issue. Give the phone some time for the internal cache to update and try again. If this is still a problem, try resetting your phone, and try again. Keep trying and it should eventually work. Here are some Android Market support threads you can look at and post a comment in about your problem...
http://www.google.com/support/forum/p/Android+Market/thread?tid=40dc07e3a35208c1&hl=en
Also, this is the Android Market support center:
http://market.android.com/support/bin/request.py?contact_type=contact_policy
Alternatively, you can purchase MyBackup Pro from here.
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Give the phone sometime for the internal cache to update and try again. If this is still a problem, try resetting your phone, and try again. Keep trying and it should eventually work. Here are some Android Market support threads you can look at and post a comment in about your problem...
http://www.google.com/support/forum/p/Android+Market/thread?tid=40dc07e3a35208c1&hl=en
Also, this is the Android Market support center:
http://market.android.com/support/bin/request.py?contact_type=contact_policy
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When you do a device reset (or get a new phone), during the boot up the device will ask you for a Google Account user name and password. As long as you use the same Google Account you had used during the time of purchasing the application, you will not need to pay again for the application, and you will be able to re download it anytime you like.
You can also, always Download the latest version of MyBackup Pro from here, and activate this with your Google Checkout order number.
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We can not get the applications data because of security built into Android. But we have provided developers the ability to integrate with us and some are beginning to do this. If you would like any application to have the ability to be backed up by MyBackup Pro, you may want to contact the developers of such applications and have them contact us for instructions on how to integrate with us.
Or, if you root your phone, you will be able to backup all applications data\settings.
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Have a look here http://www.rerware.com/Android/Integration.aspx
If you are interested in other applications, please email the developers as they can integrate with us very easily.
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This is an SD Card error. First, make sure you have enough free space on the SD card to create a backup (even online backups need temporary space to create a backup), and also make sure the phone is not connected to the PC when doing a Backup or a Restore. If there is still a problem, try to uninstall the application, reboot the phone (turn off and back on), and install it again. If there is still a problem, you may need to format your SD Card, and have a look at this.
fix your G1 Android messed up SD card
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You can always get the latest version from this link:
http://www.rerware.com/Android/MyBackupPro.apk
You will need your Google Checkout order number to activate the application.
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Any application will only be able to move non-protected applications off of the device. Android has security built in that does not allow an application to be copied off of the phone if it is published as "Protected".
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If the backup was created on the SD card, switch the SD card into the new phone, and run the Restore.
If the backup was created Online, when you are prompted for the PIN\PW, type in the login information of the OLD phone.
For step by step instructions, have a look at the End User document found here: http://www.rerware.com/Android/MyBackupUserGuide.pdf
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If you have a task manager, it is probably stopping the backup service when it starts, make sure you add MyBackup Pro to the ignore list of any task manager applications you are running.
To fix this now, please try to uninstall the app, reboot the phone, and install it again.
When updating to a newer version of the app, restart the phone (turn off and back on) after the update to ensure the schedule continues to run.
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There are 2 ways you can cancel the subscription to extra online space. You can login to your Google Wallet account at https://checkout.google.com and click on the first transaction of the extra space subscription, there will be an option there to cancel the subscription.
Or, if you prefer, we can cancel this for you, just use the Contact Us page to send us a message saying you would like to cancel your subscription, and make sure to include one of the extra space Google order numbers, and we will reply once it is done.
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